AM Property Works is committed to ensuring that your privacy is protected. Should you be asked to provide certain information by which you can be identified, when using the website or making contacting directly, then you can be assured that it will only be used in accordance with this privacy statement. 

This information is collected under a legitimate interest basis, meaning AM Property Works require this data in order to provide you with a quote or service. AM Property Works is committed to maintaining the trust and confidence of customers however you choose to make contact.

In particular, AM Property Works will not sell, rent or trade any email lists or customer data with other companies and businesses for marketing purposes. The provision of your personal data such as name, address, invoice address, email address and contact numbers is required from you to enable AM Property Works to provide you with a quote or to carry out instructed services.

In this policy “website” refers to all AM Property Works websites and digital products, such as email and includes all social media.

What is collected

AM Property Works may collect the following information:
• name of customer
• address of customer
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers 

What is done with the information gathered

AM Property Works requires this information to understand your needs, provide you with a better service and in particular, for the following reasons:
• Internal record keeping 
• Use the information to improve our products and services 
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail 
• We may use the information to customise the website according to your interests

How we handle electronic messages

We may preserve the content of any email, website contact form message or communications on social platforms as well as messages/texts via mobile telephone. Any personal data contained in those messages will only be used or disclosed in ways set out in this Privacy Statement. The message content may be monitored by our service providers or our employees for purposes including compliance auditing and maintenance, or where email abuse is suspected.

Website Cookies – How cookies are used

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. AM Property Works may use traffic log cookies to identify which pages are being used. This helps to analyse data about web page traffic and improve the website in order to tailor it to customer needs. This information is only used for statistical analysis purposes and then the data is removed from the system. Overall, cookies help AM Property Works provide you with a better website, by showing which pages you find useful and which you do not. A cookie in no way gives AM Property Works access to your computer or any information about you, other than the data you choose to share. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Access to your personal information

For all enquiries in respect of this privacy policy, please contact AM Property Works via telephone (07716 255 226) or email (hello@ampropertyworks.com).

If you have any queries or concerns about the way that your personal data is being processed are unhappy with the way in which your personal data has been handled, please make contact using the details provided above.

You are also entitled to make a complaint to the Information Commissioner’s Office. For further information see the Information Commissioner’s guidance here https://ico.org.uk/your-data-matters/

Data retention

AM Property Works will retain personal data for as long as there is a need to keep it, in connection with the purposes for which it was collected. Your personal data may be kept after a particular matter or exchange has concluded, but purely for record keeping purposes and to be able to respond to queries. In some cases, AM Property Works is also obliged to retain your personal data to comply with legal or statutory obligations (for example, to keep records of contractual or financial matters). In the event that you ask AM Property Works to stop sending you any marketing communications; certain details will be retained, but only to ensure that you are not contacted again.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes. 
• if you have previously agreed to AM Property Works using your personal information for direct marketing purposes, you may change your mind at any time by emailing hello@ampropertyworks.com. 
• If you would like to unsubscribe from any email newsletter you can also click on the ‘unsubscribe’ button at the bottom of the email newsletter.

AM Property Works will not sell, distribute or lease your personal information to third parties unless your permission is obtained or there is a requirement by law to do so. Your personal information may be used to send you promotional information about third parties which you may find interesting, if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the GDPR regulations.

If you believe that any information held by AM Property Works is incorrect or incomplete, please advise in writing, using the details provided above. Any information found to be incorrect will promptly be corrected.

Your rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include your rights to:
• fair processing of information and transparency over how your personal information is used 
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address 
• require the correction of any mistakes in your information 
• require the erasure of personal information concerning you in certain situations 
• receive the personal information concerning you, in a structured, commonly used and machine-readable format and your right to request that data be transmitted to a third party 
• object at any time to processing of personal information concerning you for direct marketing 
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you 
• object in certain other situations to the continued processing of your personal information 
• otherwise restrict the processing of your personal information in certain circumstances 
• claim compensation for damages caused by breach of any data protection laws 

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation. 

If you would like to exercise any of those rights, please contact AM Property Works, providing enough information to correctly identify you (your name, address and quote/invoice reference number/date). 

In order to ensure the safe and compliant release of any data to you, AM Property Works will require: 
• photographic proof of your identity and address verification 
• reference information, including quote/invoice reference number/date, to which your request relates 

Keeping your personal information secure 

Appropriate security measures are in place to prevent personal information from being accidentally lost or accessed in an unauthorised way. Access to your personal information is limited to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

Procedures are in place to deal with any suspected data security breach. You and any applicable regulator will be notified of a suspected data security breach where there is a legally requirement, by AM Property Works, to do so. 

How to complain

If you are unhappy with the way in which your personal data has been handled, please contact AM Property Works using the details provided above.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.

Changes to this privacy notice

This privacy statement was written in line with the GDPR regulations which came into force in May 2018. AM Property Works may change this policy from time to time by updating this page. You can check this page any time to ensure that you are happy with any changes.